We already had people calling us with this issue on their laptops. The last interesting case was with HP EliteBook Revolve 810 G1.
The problem was that laptop uses driver from manufacturer to work with touchscreen, and this driver does not work with Windows 10 yet. Hopefully Windows 10 already has its own touchscreen drivers so the trick was to switch the touchscreen to work with generic drivers instead of manufacturer drivers. So, how this is done?
All operations should be done through Device Manager. Just press “Windows + R” keys, type in “devmgmt.msc” and hit OK to open it. There find your Unknown Device, it should be with yellow question mark on it (you can have several actually, make sure you found touchscreen), right click on it and choose “Update Driver Software…” option from there. Windows will then give you options to find drivers automatically or to browse computer and locate drivers manually, choose the last option from here. In the next window click on option letting you to pick up from the list of already installed drivers. Here you will see the list of all drivers installed on your computer. Choose the first option for All Available, click next, and choose USB input device instead of touchscreen drivers from manufacturer, confirm your choice. That’s it! Your touchscreen should be working now. You may need to restart your computer for the touchscreen to reinitialize.
- Posted by Author
- On November 2, 2015
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